Discovery Exercise
Why should libraries use IM?
How is IM different that traditional communication channels?
How many of the IM population are our customers and why should we care?
Why should libraries use IM?
IM is great for libraries to use because it offers an open line of communication for people who live a great distance from a library. It is a way for them to quickly get answers to their questions. It is also perfect for people who can’t get to the library to find the information themselves whether it be a transportation problem or a medical problem.
How is IM different than traditional communication channels?
IM is great too because it doesn’t leave you wondering if and when you will be getting a response back. IM allows for a much faster, speedier response over the traditional communication channels. Many individuals prefer IM over traditional emailing. On the flip side of things IM lacks security and authentication, and a sense of recording the conversation.
How many of the IM population are our customers and why should we care?
I don’t know the exact figure as to how many of our customers are IM users but I did read that a little over 50 million adults use IM. We as library staff care because this can (and is) be another service that we can provide to our customers on our Internet computers. It will allow them to IM the library staff about a question they have right from the computer if they prefer. It opens the doors to people who like to IM instead of using other means of communication.
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